Privacy Policy

Effective Date: January 1, 2025

At BC Professional Legal Interpreters (BCPLI), we are committed to protecting your privacy. This policy outlines what personal information we collect, how we use it, and how we protect it, including information related to SMS communications.

1. What Personal Information We Collect

We may collect limited personal information, such as:

  • Name

  • Phone number

  • Email address

  • Language service preferences

  • SMS communication consent

We do not collect financial or sensitive personal information through our website or SMS.

2. How Your Information Is Used

Any personal information we collect is used strictly for the purpose of:

  • Coordinating interpretation or translation services

  • Confirming bookings or service changes

  • Responding to inquiries

  • Sending service-related SMS updates (e.g. confirmations, reminders)

We do not use your information for advertising or marketing purposes without explicit consent.

3. Information Sharing

We do not sell, rent, or share your personal information with any third parties or affiliates.

We may share limited information (e.g. name, appointment details) with the interpreter assigned to your case, solely for the purpose of delivering the service you requested.

4. SMS Communications

If you consent to receive text (SMS) messages from us, we may use them to communicate time-sensitive service updates such as interpreter confirmations or booking reminders.

SMS consent is not shared with third parties.
You can opt out at any time by replying “STOP” to any of our messages.
Please see our full SMS Terms.

5. Data Security

We take reasonable steps to safeguard any personal information you provide. This includes secure communications, access limitations, and confidentiality protocols with our interpreters.

6. Your Rights & Contact Information

You may request to review, correct, or delete any personal information we have on file. To do so, or if you have any questions about this policy, please contact us:

Email: bookings@bcpli.com
Phone: 604-945-2829

7. Policy Updates

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.